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Showing posts from April, 2022

Effective training in Developing Leadership/people/relationship Skills

  These skills are those needed to negotiate with others, to participate in a team environment, to provide service to clients/customers/peers, and to resolve conflict. These skills are important because they aid in helping individuals and organizations accomplish their goals (Kantrowitz, 2005). Training a New Generation of Leaders Schatz (1997) states that traditional academics fail to respond to companies’ requirements for developing leadership practices, arguing that although training and development is supported by theories and scholars, this is not adopted by business schools. 1. Experiential learning McCall (2004) indicates that experience is the major source of learning via training and some formal programmes. However, LD occurs also via some informal programmes, such as on-the-job mentoring and on-the-job experiences (Hartley, 2010). 2.  Action learning  Marquardt (2011, p. 2) defined it as: “A powerful problem-solving tool that has the amazing capacity to simultaneously build s

Recognizing Training Needs and Assessing the Implementation of Training Methods in Acquiring Relevant Skills

  Effective managers possess a multidimensional set of skills that enable them to build teams and enhance individual and organizational performance (Gilley  et al  2010).  Recognizing Skills Gaps  Katz (1974) placed the skills required by effective managers into three categories: technical, human, and conceptual.  Sandwith (1993) identified five competency domains for management training:  Conceptual/ Creative,  Leadership,  Interpersonal,  Administrative,  Technical.   Technical skills are detail-oriented skills that are required of entry-level managers. Human skills are those interpersonal skills needed to be able to manage a group of people or interact in a one-on-one format. Team building and communication skills are examples of human skills. Conceptual skills are the planning and visioning skills needed by managers. Decision-making and forecasting are examples of conceptual skills (Katz 1974). Which makes a connection between the two concepts drawn by Katz (1974) and Sandwith (199

Identifying Functionality of T&D and Training Needs in the Hospitality Industry

  Organizations are systems designed to achieve a goal or perform a particular function. The organizational processes are another element of the organizational systems. Processes represent the chain of planned steps involved as an organization progresses toward its final output. The work performed within the system and subsystems transforms the inputs into outputs (Hervani, Helms, and Sarkis, 2005). Preparing Employees to Perform Organizations and industries are different from one to another. However, Despite the variance in complexity and size, all systems have three basic components: inputs, process, and outputs (Lam, A., 2004).   The ability to recognize the systems and subsystems of an organization is an important element in all training and development activities. Training and development exist to promote individual and organizational excellence by providing opportunities to develop workplace skills. The design and implementation of effecting training mediation cannot be accomplis

Adult Learning Styles, Theories and Its Importance in Employee Training

Almost everyone that we deal in human resource development are adults and it is very important to understand how adults learn. STYLES OF ADULT LEARNING Here we aim to look at why people want to learn, what they want to learn, and how they want to learn. The provider of training and development for adults is faced with a range of elements to consider in building learning opportunities. It might be helpful and encouraging to end with some cautionary notes (Moore, A., 2022).  Behaviourist theories of learning  The basic idea of this school of thought is learning that happens as a result to a stimulus. How we react to outside situations and depending on how good or the bad the reaction would make us feel, we learn to react the same or similarly to similar situations or stimuluses. (Pavlov. J.P.,1927) According to Wilson. J.P (2004), Behaviourists focus on modifying good or positive behaviour by reinforcements, while negative or unwanted behaviour is treated with negative reinforcement. Thi

HR’s Role in the Tourism and Hospitality Industry

Tourism is one of the fastest growing industries in the world that is also one of the drivers of economy in many nations. This industry creates a repulse across the country by its affect to other industries. If we look at the past 10 years, we notice that it has created many opportunities in Sri Lanka as well as in other developing countries. As same as the tourism industry has created more job opportunities, simultaneously it contributes to the economy of the country. Number of opportunities that this industry creates are unquestionable however, the quality of the opportunities that are being emerged in the travel and tourism sector has been quite questionable.  There are 2main definitive categories of job opportunities in the travel and tourism industry (Deb.R.,2020).  High built Jobs – Highly Attractive, has high working status environment, competitive pay, full of professionalism, has low staff turnover, more importantly the jobs that require more skills.  Low Built Jobs – Less Att

Training and Development in the Service Industry

“HRM is an inevitable consequence of starting and growing an organization” (Boxall P.F, Purcell J & Wright P., 2007, p.1) Human resource management does not only have a limited role in the organization, rather, it is to support the organizational goal and objectives and to ensure that the procedures and practices of the organization are aligned towards the employee’s motivation and satisfaction so that the organization can succeed. Literature suggests that Human Resource Management practices can play three major roles, namely; building of critical organizational capabilities, enhancing employees’ satisfaction, and improving customer and stakeholder satisfaction (Boon, C., Den Hartog, D.N. and Lepak, D.P., 2019).  “A system of internally coherent HR practices aligned with an organizational strategy, rather than individual HR practices used in isolation, may enhance organizational performance” (CHUANG, C.H. and Liao, H.U.I., 2010.). The literature has proved with sufficient empirica