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Learning and Development Methods in Practice in The Tourism Industry

  Here we aim to examine how organizations conduct various learning and development activities. And the methods and factors in which them activities be based upon.  According to Armstrong, and Taylor, (2020) When considering the learning needs analysis, most organizations come up with general need gap based on general assumptions as what certain jobs require as skills. However, they have argued that since the assumptions could be wrong, the organizations must come up with carefully conducted gap analysis where 3 levels such as corporate, collective, and individual level is being concerned. Figure 1.0 depicts how these three levels are interconnected upon their functionality within an organization. Further they argue as once the individual needs are assessed and understood, the emergence of common needs which may provide an outline about group needs, which subsequently give an idea of about corporate needs to learning and development. Process of learning need analysis is also c...

Effective training in Developing Leadership/people/relationship Skills

  These skills are those needed to negotiate with others, to participate in a team environment, to provide service to clients/customers/peers, and to resolve conflict. These skills are important because they aid in helping individuals and organizations accomplish their goals (Kantrowitz, 2005). Training a New Generation of Leaders Schatz (1997) states that traditional academics fail to respond to companies’ requirements for developing leadership practices, arguing that although training and development is supported by theories and scholars, this is not adopted by business schools. 1. Experiential learning McCall (2004) indicates that experience is the major source of learning via training and some formal programmes. However, LD occurs also via some informal programmes, such as on-the-job mentoring and on-the-job experiences (Hartley, 2010). 2.  Action learning  Marquardt (2011, p. 2) defined it as: “A powerful problem-solving tool that has the amazing capacity to simultan...

Identifying Functionality of T&D and Training Needs in the Hospitality Industry

  Organizations are systems designed to achieve a goal or perform a particular function. The organizational processes are another element of the organizational systems. Processes represent the chain of planned steps involved as an organization progresses toward its final output. The work performed within the system and subsystems transforms the inputs into outputs (Hervani, Helms, and Sarkis, 2005). Preparing Employees to Perform Organizations and industries are different from one to another. However, Despite the variance in complexity and size, all systems have three basic components: inputs, process, and outputs (Lam, A., 2004).   The ability to recognize the systems and subsystems of an organization is an important element in all training and development activities. Training and development exist to promote individual and organizational excellence by providing opportunities to develop workplace skills. The design and implementation of effecting training mediation canno...

HR’s Role in the Tourism and Hospitality Industry

Tourism is one of the fastest growing industries in the world that is also one of the drivers of economy in many nations. This industry creates a repulse across the country by its affect to other industries. If we look at the past 10 years, we notice that it has created many opportunities in Sri Lanka as well as in other developing countries. As same as the tourism industry has created more job opportunities, simultaneously it contributes to the economy of the country. Number of opportunities that this industry creates are unquestionable however, the quality of the opportunities that are being emerged in the travel and tourism sector has been quite questionable.  There are 2main definitive categories of job opportunities in the travel and tourism industry (Deb.R.,2020).  High built Jobs – Highly Attractive, has high working status environment, competitive pay, full of professionalism, has low staff turnover, more importantly the jobs that require more skills.  Low Built J...

Training and Development in the Service Industry

“HRM is an inevitable consequence of starting and growing an organization” (Boxall P.F, Purcell J & Wright P., 2007, p.1) Human resource management does not only have a limited role in the organization, rather, it is to support the organizational goal and objectives and to ensure that the procedures and practices of the organization are aligned towards the employee’s motivation and satisfaction so that the organization can succeed. Literature suggests that Human Resource Management practices can play three major roles, namely; building of critical organizational capabilities, enhancing employees’ satisfaction, and improving customer and stakeholder satisfaction (Boon, C., Den Hartog, D.N. and Lepak, D.P., 2019).  “A system of internally coherent HR practices aligned with an organizational strategy, rather than individual HR practices used in isolation, may enhance organizational performance” (CHUANG, C.H. and Liao, H.U.I., 2010.). The literature has proved with sufficient empi...