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Showing posts with the label Tourism and hospitality industry

Learning and Development Methods in Practice in The Tourism Industry

  Here we aim to examine how organizations conduct various learning and development activities. And the methods and factors in which them activities be based upon.  According to Armstrong, and Taylor, (2020) When considering the learning needs analysis, most organizations come up with general need gap based on general assumptions as what certain jobs require as skills. However, they have argued that since the assumptions could be wrong, the organizations must come up with carefully conducted gap analysis where 3 levels such as corporate, collective, and individual level is being concerned. Figure 1.0 depicts how these three levels are interconnected upon their functionality within an organization. Further they argue as once the individual needs are assessed and understood, the emergence of common needs which may provide an outline about group needs, which subsequently give an idea of about corporate needs to learning and development. Process of learning need analysis is also c...

Recognizing Training Needs and Assessing the Implementation of Training Methods in Acquiring Relevant Skills

  Effective managers possess a multidimensional set of skills that enable them to build teams and enhance individual and organizational performance (Gilley  et al  2010).  Recognizing Skills Gaps  Katz (1974) placed the skills required by effective managers into three categories: technical, human, and conceptual.  Sandwith (1993) identified five competency domains for management training:  Conceptual/ Creative,  Leadership,  Interpersonal,  Administrative,  Technical.   Technical skills are detail-oriented skills that are required of entry-level managers. Human skills are those interpersonal skills needed to be able to manage a group of people or interact in a one-on-one format. Team building and communication skills are examples of human skills. Conceptual skills are the planning and visioning skills needed by managers. Decision-making and forecasting are examples of conceptual skills (Katz 1974). Which makes a connection...

Identifying Functionality of T&D and Training Needs in the Hospitality Industry

  Organizations are systems designed to achieve a goal or perform a particular function. The organizational processes are another element of the organizational systems. Processes represent the chain of planned steps involved as an organization progresses toward its final output. The work performed within the system and subsystems transforms the inputs into outputs (Hervani, Helms, and Sarkis, 2005). Preparing Employees to Perform Organizations and industries are different from one to another. However, Despite the variance in complexity and size, all systems have three basic components: inputs, process, and outputs (Lam, A., 2004).   The ability to recognize the systems and subsystems of an organization is an important element in all training and development activities. Training and development exist to promote individual and organizational excellence by providing opportunities to develop workplace skills. The design and implementation of effecting training mediation canno...

HR’s Role in the Tourism and Hospitality Industry

Tourism is one of the fastest growing industries in the world that is also one of the drivers of economy in many nations. This industry creates a repulse across the country by its affect to other industries. If we look at the past 10 years, we notice that it has created many opportunities in Sri Lanka as well as in other developing countries. As same as the tourism industry has created more job opportunities, simultaneously it contributes to the economy of the country. Number of opportunities that this industry creates are unquestionable however, the quality of the opportunities that are being emerged in the travel and tourism sector has been quite questionable.  There are 2main definitive categories of job opportunities in the travel and tourism industry (Deb.R.,2020).  High built Jobs – Highly Attractive, has high working status environment, competitive pay, full of professionalism, has low staff turnover, more importantly the jobs that require more skills.  Low Built J...